Frequently Asked Questions (FAQ)

  1. Do I need special hardware to use Eagle Shared Services?

No. We work with your existing computers, servers, accounting, and management systems.

All you need is:

  • An internet connection
  • A web browser (Google Chrome or Microsoft Edge recommended)
  • A document scanner (for invoices and paperwork)

We can supply a scanner if required, or you can use your own.

  1. What is Eagle Enterprise Solution (Eagle ES)?

Eagle Enterprise Solution (Eagle ES) is designed for clients who want to avoid the cost and complexity of running their own accounting system.

Key benefits include:

  • No need to learn accounting software
  • Multi-site and multi-business consolidated reporting
  • Real-time dashboards and interactive reporting
  • Supplier and employee portals that save time
  • Seamless updates with minimal disruption
  1. Do you provide tax services?

Tax is a specialised area. We can work with your existing tax accountant or introduce you to one of our trusted partners to provide a complete solution.

  1. Do you support other accounting systems?

Yes. We work with a wide range of accounting platforms, including:

  • MYOB Essentials
  • QuickBooks
  • Reckon
  • Sage
  • Xero

If your software isn’t listed, please contact us for a free assessment.

  1. How do you work with me remotely?

You will have a dedicated Accounts Officer as your primary contact, supported by our Australian-based team of bookkeepers, accountants, payroll specialists, and financial professionals.

We communicate via:

  • Phone
  • Email
  • SMS
  • Secure screen sharing

We adapt to whatever works best for you.

  1. Do I still need in-house bookkeeping or accounting staff?

Not necessarily. You can choose to retain some functions in-house or have us act as your complete accounting team.

We simply require a point of contact within your business (usually the owner, manager, or a trusted employee), and they do not need accounting expertise.

  1. How are you different from a local bookkeeping service?

Eagle Shared Services is an Australian-based CPA accounting practice, offering more than standard bookkeeping services.

With us, you benefit from:

  • A full team of accounting experts
  • Financial, management, and commercial accounting expertise
  • Bank covenant reporting and advanced forecasting
  • Continuous service with no disruption from staff leave
  • Accurate, timely accounts with reporting available on demand
  • Secure document management systems
  • An Australian-based support team

You also gain access to our trusted network of professionals, including:

  • Banking and finance specialists
  • HR and recruitment experts
  • Business brokers
  • Lawyers
  • Superannuation specialists
  • Tax professionals
  1. How does Eagle Shared Services help protect against fraud?

We implement strong internal controls to reduce fraud risk, including:

  • Separation of duties
  • Automated monitoring systems
  • Daily alerts for unusual activity

Controls can be tailored to your risk profile. For example, you may require approval for invoices above a certain value before payment.

  1. Will I outgrow Eagle as my business grows?

No. Eagle ES operates on Microsoft Azure and is fully scalable.

As your business grows, the system can expand with you, including increased reporting, users, and integrations.

  1. Where is my data located?

All data is securely stored in Australian data centres and complies fully with Australian laws and regulations.

  1. Do I need to perform backups?

If you use third-party accounting software, backups are recommended.

If you use Eagle ES, all backups are fully managed by us, with data securely stored in Australia.

  1. What happens if I sell my business?

Our engagement includes a standard exit clause. We provide a full export of your financial data in PDF and Excel formats once your final accounts are completed.

  1. Can Eagle retain my data after I sell my business?

Yes. We offer archive storage to retain your data for statutory periods.

Pricing starts from approximately $120 per year plus GST, depending on storage requirements.

  1. What if I move to another provider?

We understand circumstances change.

We can:

  • Provide a full data export
  • Assist with transitioning to your new provider
  • Work with your internal or external team to ensure a smooth handover
  1. What happens to my data if I leave?

Your data is securely transferred to encrypted cold storage to meet Australian legal requirements.

A formal request can be made to delete data once clearance is received from:

  • The ATO
  • Your tax accountant
  • Relevant regulatory bodies

We retain limited records as required for compliance and insurance purposes.