Lockdown WA

Our Osborne Park Office is closed this week (1-5 Feb 2021) due to lockdown in W.A. We are still available online and can be contacted on or usual e-mails and phone numbers.


Stocktaking can cause pain for many businesses. If you've already covered off your sales process, your ordering process and your credit handling process, you're now ready to deal with the issue of counting stock. The result is accuracy as opposed to just getting through the process.

Managing Expectations

We all know about managing customer expectations, but what about your team? Now it's holiday season, it might be a good time to review your staff leave policies for the next 12 months. COVID has been a roller coaster for many business owners and staff. However it's never been more important manage expectations about staff leave.

Learning Curve.

One of the greatest challenges these days is keeping up with the rate and pace of change. So how do you keep up? One of the hacks I've used was to work out your motivation for learning before starting.

Human Robots.

I look at how my work has changed over the last thirty years. Most of my work in my first job out of uni as an IT Manager, was robotic in nature. We were processing something; we were collecting data, checking batches using some very primitive machines back then, and generating some reports as output.

Don't Teach Me, Just Tell Me What To Do.

"Don't teach me, just tell me what to do." When I first heard those words, I was training someone on the use of the Minfos stock control and point of sale system back in 1997. As they rolled out of the mouth of someone whom I thought was quite intelligent; I stopped dead in my tracks with horror.

Driving or Driven.

Are you driving your business, or are you being driven by your business? By driven I mean, your typical day starts, you get up early, rush off to work, do a few hours of preparation, paperwork, do some marketing, pay some bills, move stock around, basically doing any day to day task.